Returns & Refunds

We want customers to feel confident before purchasing. This policy defines the MVP return workflow for unopened supplement products and order support requests.

Return eligibility

Eligible returns should be requested within 30 days of delivery and must be unused, unopened, and in original packaging unless the issue is damage, shipping error, or another support-approved exception.

Non-returnable items

Opened supplements, final-sale items, gift cards, and products without proof of purchase may be ineligible for return for safety and quality reasons.

Refund timing

Approved refunds should be issued to the original payment method after the return is received and inspected. Shipping fees and return labels should follow the final production support policy.

Before launch

Add the production support email, warehouse address, carrier workflow, damaged-order photo requirements, international return rules, and subscription cancellation terms before public launch.